LTP is responsible for processing personal data and we permanently assume the public commitment to act in accordance with national and community applicable law.

Our customers’ personal data are processed only because they are necessary for preparing budgets, contracting procedures, managing deliveries and tracking orders, providing after-sales service, complying with legal obligations or because their processing has been consented.

Personal data provided by customers or generated by using services or purchasing goods will be processed and stored on computers and will be used by LTP’s website for marketing and sales, customer management, accounting, fiscal and administrative management, claims management and compliance with general obligations.

Data processing for marketing purposes will be done according to the consent option expressed by the customer. This consent must be prior, free, informed, specific, unequivocal, and in written form, so as to validate the customer’s option. An objection to data processing for marketing purposes can be done at any time.

Personal data are kept for different periods of time, depending on the purpose they are intended to serve, in accordance with the applicable legal criteria and in compliance with the principles of necessity and reduction of conservation time.

LTP may contact subcontracted organisms for personal data processing specifically for promotional campaigns, marketing, customer account management, invoicing, transport of goods, deliveries and post-sales assistance, accountability, claims management, salary processing, hygiene services and safety at work, among others, and those organisms must develop data protection measures and ensure the defense of data subjects.

LTP ensures to all data subjects the access, rectification, objection, erasure, limitation and portability of the data provided.

The exercise of these rights can be done by sending an email to geral@ltp-manutencao.com

All data subjects have the right to lodge a claim directly to the PORTUGUESE DATA PROTECTION AUTHORITY.

Advertisement

Like many other websites, we collect and use data contained in ads, including your IP (Internet Protocol) address, your ISP (Internet Service Provider, such as NOS, MEO, or other), the browser you used to visit our website (such as Internet Explorer or Firefox), the time of your visit and which pages within our website you visited.

Cookies and web beacons

We use cookies to store information such as your personal preferences when you visit our website. This may include a simple popup or a link to the several services we provide, such as forums.

Furthermore, we may also use third party advertisement on our website to support maintenance costs. Some of these advertisers may use technology such as cookies and/or web beacons when they advertise on our website and therefore they (Google through Google AdSense, for example) will also receive your personal information, such as your IP address, your ISP, your browser, etc. This is generally used for geotargeting (delivering content about Lisbon only to readers from Lisbon, for instance) or displaying targeted advertisement to a user type (showing advertisement of a restaurant to a user who frequently visits food sites, for example).

What are cookies?

Cookies are files that are downloaded by your computer, smartphone or another device (hereinafter referred to as “device”) when you access our website or use our app. Cookies allow us to store and recover information about your navigation habits or your device, generally anonymously and depending on the information, if you are already registered, to identify you as a customer or user.

The information is related to the number of pages you visit, language, place, number of new users, frequency and number of visits, duration of the visit, the browser or the device with which your visit our website or app.

What kind of cookies can be used on our website?

First-party cookies

Cookies sent to your computer from a domain or computer operated by us.

Third-party cookies

Cookies sent to your computer from a computer or domain which is not operated by us, but by another organism that processes data obtained from cookies.

Session cookies

Cookies which expire when you close the session on our website.

Permanent cookies

Cookies which are stored on your computer for a period of time that can go from a couple of minutes to several years.

Analysis cookies

Cookies processed by us or by third parties, which allow us to quantify the number of visits and the activity of users on our website so as to measure and statistically analyze their usage, to solve problems detected and to facilitate the navigation on our website.

Advertisement cookies

When you visit our website, emails or when you use an app where we publish advertisement of our products or services, cookies are downloaded into your browser or computer in order to control and monitor the effectiveness of the advertisement and to measure the number of times you have seen the ads, where they show up, the moment they are seen, where and if you have seen them before, etc.

Behavioral advertisement cookies

Cookies that are used to store and recover information about the behavior of users, obtained through the observation of their navigation habits, which will allow us to develop a specific profile to show users relevant advertisement.

Revocation and elimination of cookies

Many browsers allow you to control the majority of cookies through their settings.

If you want to enable, block or eliminate cookies that are installed on your computer, you can set up your browser or your computer’s privacy settings.

You can find information on how to do that on:

Firefox – enable and disable cookies that websites use to register your preferences | Firefox Help

Chrome – Manage cookies and websites

Explorer – Manage cookies on Internet Explorer

Safari – Safari 8 (Yosemite): Manage cookies and website data

Opera – Manage cookies

More details about cookies

General information on how to block and remove cookies: http://www.aboutcookies.org/

You can prevent cookies by selecting the appropriate settings on your browser. However, please note that blocking cookies may affect the functionalities of websites.

Category 1: strictly necessary cookies

These cookies are essential to navigate on the website and use its features, such as accessing safe areas of the website. Without these cookies, you might not be able to use services like shopping baskets or electronic invoices.

Category 2: performance cookies

These cookies collect data about how visitors use a website, for instance which pages are accessed more frequently and if visitors receive error messages. These cookies don’t collect information which identifies a visitor. All the information collected by these cookies is collectively stored and therefore is anonymous. It is used only to improve your user experience on the website.

Category 3: functionality cookies

These cookies record information about choices you have made (such as your username, language or region) and allow us to tailor our website to you and to offer you better and customized functionalities. For example, cookies can save your location so that a website can offer you local weather or traffic information. These cookies can be also used to record changes you have made regarding the size of the text, font and other parts that can be customized. They can be used to provide services you asked, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymously processed and other websites are not allowed to have access to your navigation activity.

Category 4: targeting or advertising cookies

These cookies are used to deliver advertisements more relevant and appropriate to you. They are also used to limit the number of times you see an ad and to help measure the effectiveness of an ad campaign. They are usually placed by third-party advertising networks with a website operator’s permission. They record your visit to a website and this information can be shared with other organisms, including other advertisers. Targeting or advertising cookies are usually linked to the website functionality provided by another organism. These cookies don’t collect information that identifies a visitor.

Third party cookies

They are similar to targeting cookies; however, they are originated in a different domain (which is not connected/linked to LTP) from the one you’re visiting. These organisms (non-connected/linked to LTP) can also place cookies on your device when you visit LTP’s website.

Google Analytics

Google Analytics uses cookies to collect and analyze information regarding websites visited by users. For more information on Google Analytics cookies and how Google Inc uses them, please read the information available at:

https://policies.google.com/technologies/cookies?hl=pt and https://support.google.com/analytics/answer/6004245

Regarding Addthis cookies, you can opt-out through the link: http://www.addthis.com/privacy/opt-out

Many browsers (Internet Explorer, Firefox, Chrome) will show you how to prevent new cookies, how you can be warned when you receive a new cookie and how you can disable and/or delete existing cookies.

However, please note that blocking cookies may affect the functionalities of websites.

Links to third party websites

LTP’s website may contain links to other websites whenever we understand they have useful information or tools for our customers. Our privacy policy does not apply to third party websites, so when you visit another website you should read its privacy policy.

We take no responsibility for the privacy policy or content on those websites.